Terms of Service for the Faktio Service

Provider: VisionEdge s. r. o., 29. augusta 1503/1A, 958 01 Partizánske, Slovak Republic Company ID (IČO): 51962161, Tax ID (DIČ): 2120848521, not a VAT payer Registration: Commercial Register of the District Court Trenčín, Section Sro, Insert No. 37109/R

Version: 1.0 · Effective date: 21 June 2026

1. Introductory provisions

1.1 These Terms of Service (the "Terms") govern the rights and obligations between VisionEdge s. r. o. (the "Provider") and the Customer in relation to the provision of the Faktio software service.

1.2 Faktio is a cloud software service (SaaS) intended to support electronic invoicing. It allows invoices to be converted into the Peppol BIS Billing 3.0 format (in line with the European standard EN 16931), validated, delivered over the Peppol network, and is preparing to report invoice data to the Electronic Invoicing Information System (IS EFA) of the Financial Administration of the Slovak Republic. It is provided through a web interface at the domain faktio.visionedge.sk.

1.3 These Terms form an integral part of the agreement between the Provider and the Customer. By using the Service, the Customer confirms that they have read and agree to these Terms.

1.4 The following documents are an integral part of these Terms: the Disclaimer, the Privacy Policy, the Data Processing Agreement (DPA), the Cookie Policy and the SLA. In the event of a conflict, the DPA prevails on matters of personal data processing and the Disclaimer prevails on matters concerning the nature and limits of the Service.

2. Definitions

Service / Faktio: the software service provided by the Provider as SaaS, including the web interface, validation and conversion engine, Peppol delivery, connectors and related documentation.
Customer: an entrepreneur (a legal entity or a natural person — entrepreneur) or other entity that has created an account and uses the Service for the purposes of its activity.
User: a natural person to whom the Customer has granted access under its account.
Account / Tenant: the Customer's separate data space, logically isolated from other Customers (row-level isolation, RLS).
Customer Content: all data and documents that the Customer or Users enter into the Service or that enter it via connectors (in particular invoices, customer and supplier data, line items and related documents).
Invoice / e-invoice: an electronic invoice in a structured format (Peppol BIS 3.0 / EN 16931) processed, validated or delivered through the Service.
Peppol: the international network for electronic exchange of documents; an Access Point is an entry point into this network.
IS EFA: the Electronic Invoicing Information System of the Financial Administration of the Slovak Republic.
Connector: an integration of the Service with the Customer's accounting or ERP system (e.g. Pohoda mServer, KROS Onix), activated and managed by the Customer.
Subscription: a paid entitlement to use the Service for an agreed period under the selected plan and the Price List.
Price List: the current overview of plans, limits and prices published by the Provider.

3. Nature of the relationship (B2B)

3.1 The Service is intended exclusively for entrepreneurs and professional entities for the purposes of their activity. The Customer declares that they enter into the agreement as an entrepreneur.

3.2 The relationship is governed by Act No. 513/1991 Coll., the Commercial Code. Consumer protection provisions (including the 14-day right of withdrawal) do not apply.

4. Nature of the Service and limits of responsibility

4.1 Faktio is a tool for converting, validating and delivering electronic invoices and preparing related data. Faktio does not guarantee acceptance of an invoice by its recipient, by any Peppol Access Point, or by the IS EFA system, nor the factual correctness of the data entered or transferred by the Customer.

4.2 Delivery over the Peppol network takes place through a third-party Access Point. The Provider does not control the availability and operation of the Peppol network, the Access Point, IS EFA, or third-party systems.

4.3 The IS EFA reporting feature is being prepared and the Provider does not guarantee its availability by any particular date. Fulfilment of the Customer's statutory electronic invoicing obligations (including obligations under Act No. 222/2004 Coll. on value added tax, as amended, in particular by Act No. 385/2025 Coll., effective from 1 January 2027) remains the Customer's responsibility.

4.4 Faktio does not replace tax, legal or accounting advice. A detailed description of the nature of the Service and the limits of its use is set out in the Disclaimer, which forms an integral part of these Terms.

5. Formation and term of the agreement

5.1 Use of the Service requires registration of an account and sign-in.

5.2 The Provider offers a free trial period (usually 7 days, no commitments) according to the current offer. After it ends, further use of the Service requires activation of a paid plan (Subscription) under the Price List.

5.3 The agreement is concluded for an indefinite period unless agreed otherwise, with a monthly billing cycle unless the Price List provides otherwise.

5.4 The Customer is obliged to provide true and complete identification and billing details and to keep them up to date.

6. Description and scope of the Service

6.1 Faktio enables in particular: creating or uploading invoices and converting them into the Peppol BIS 3.0 format (EN 16931); validation against EN 16931; sending and receiving invoices over the Peppol network; delivery by email (depending on the plan); integration with accounting/ERP systems via connectors (e.g. Pohoda mServer, KROS Onix); and — once available — reporting data to IS EFA.

6.2 The scope of features and limits (e.g. number of sent invoices per month) depend on the selected plan under the Price List. Plans are tiered by volume and needs (e.g. small firms, growing firms, teams with higher volume and priority support).

6.3 The Provider is entitled to develop the Service and change its features on an ongoing basis while preserving its essential purpose, in particular in response to changes in legislation, Peppol specifications and the requirements of the Financial Administration.

6.4 Availability of the Service and support are governed by the separate SLA. The SLA applies to paid plans under its terms; it does not apply to the free trial period or to features marked "in preparation"/beta.

7. Prices and payment terms

7.1 Prices and plan limits are set out in the Price List. The Customer pays the Subscription for the selected plan in advance for the relevant billing period, unless agreed otherwise.

7.2 The Provider issues an invoice (tax document) electronically. The Provider is not a VAT payer; prices in the Price List are final and invoices are issued without VAT. If the Provider becomes a VAT payer, VAT will be added at the statutory rate.

7.3 In the event of late payment, the Provider is entitled to claim default interest under the applicable law and, after prior notice, to suspend access to the Service until payment is made.

7.4 The Provider is entitled to change the Price List. It will notify a change in the price of an existing Subscription at least 30 days in advance. If the Customer does not agree, they may terminate the agreement as of the effective date of the price change.

8. Rights and obligations of the Provider

8.1 The Provider provides the Service with professional care and to the extent of the selected plan.

8.2 The Provider makes reasonable efforts to keep the conversion and validation engine and supported formats aligned with the applicable Peppol and EN 16931 specifications. However, it does not guarantee that the output, delivery or reporting will at all times fully conform to the current, future or individual interpretation or technical requirements of the recipient, the Peppol network operator or the Financial Administration (see the Disclaimer).

8.3 The Provider implements appropriate technical and organisational measures, in particular encrypted transmission (HTTPS/TLS), logical row-level isolation of individual Customers' data (RLS), access management and regular backups.

8.4 The Provider is entitled to carry out planned maintenance; it will give advance notice of planned maintenance with a material impact on availability in accordance with the SLA.

8.5 The Provider is not responsible for the Customer Content, in particular for the factual correctness, completeness, truthfulness or lawfulness of the invoices and data entered or transferred by the Customer.

9. Rights and obligations of the Customer

9.1 The Customer is obliged to use the Service in accordance with these Terms, applicable law and the Acceptable Use Rules (Art. 10).

9.2 The Customer is responsible for protecting access credentials, for actions carried out under their account, and for the correctness, completeness, truthfulness and lawfulness of the Customer Content, including data transferred via connectors.

9.3 The Customer is responsible in particular for: the factual and tax content of invoices (including the correctness of VAT data, identifiers and invoice particulars); valid Peppol IDs of their own and the counterparty; meeting statutory deadlines and obligations for electronic invoicing and data reporting; and assessing whether and to what extent these obligations apply to them. Faktio is a tool to support these processes and does not relieve the Customer of their statutory obligations.

9.4 The Customer is responsible for having a lawful basis for processing the personal data contained in the invoices and transferred to the Service. The processing is governed by the Data Processing Agreement (DPA).

9.5 The Customer activates and manages the connectors (e.g. Pohoda mServer, KROS Onix) and is responsible for the authorisation to connect the relevant systems and for the data transferred through them.

10. Acceptable Use Rules

10.1 The Customer and Users may not, in particular: enter unlawful or third-party-rights-infringing content; compromise the security or integrity of the Service or the Peppol network; attempt unauthorised access; place automated load on the Service beyond the agreed limits; obtain the source code beyond what is permitted by law; misuse the Service to send unsolicited communications; or enter into the Service special categories of personal data under Art. 9 GDPR beyond what is necessary for the invoice content.

10.2 In the event of a serious or repeated breach, the Provider is entitled to restrict or suspend access, including without prior notice where there is a risk of imminent harm.

11. Customer Content and data

11.1 The Customer Content remains the property of the Customer. The Provider obtains only the limited authorisation necessary to provide and secure the Service.

11.2 The Provider performs regular backups of stored data in accordance with the SLA. Backups do not replace the Customer's own records. The Customer acknowledges that they are themselves responsible for retaining invoices and accounting documents for the period required by law (we recommend keeping copies in your own system in addition to any central records).

11.3 During the term of the agreement, the Customer is able to export their data and invoices (e.g. in XML format).

11.4 After termination of the agreement or deletion of the account, the Provider makes the export of data available for 30 days, after which it is entitled to delete the Customer's data unless a specific legal regulation requires further retention.

12. Intellectual property

12.1 Faktio, its software, conversion and validation engine, design, documentation and trademarks are the intellectual property of the Provider or its licensors.

12.2 The Customer is granted a non-exclusive, non-transferable and time-limited right to use the Service for the purposes of their business for the duration of the agreement.

12.3 The Customer may use the generated and delivered invoices and outputs created from the Customer Content for their own purposes.

13. Personal data protection

13.1 The processing of personal data is governed by the Privacy Policy and, as regards personal data in the Customer Content, by the Data Processing Agreement (DPA).

13.2 With respect to account data, billing and operation of the Service, the Provider acts as a controller. With respect to personal data contained in invoices and the Customer Content, the Customer acts as a controller (or as a processor where it acts on behalf of its own clients) and the Provider acts as a processor or sub-processor under Art. 28 GDPR.

14. Confidentiality

14.1 The parties keep confidential the other party's confidential information obtained in connection with the Service and do not use it for any purpose other than the performance of the agreement. This is without prejudice to statutory obligations towards the competent authorities.

15. Liability for defects and damage, limitation of liability

15.1 The Provider provides the Service "as is" and "as available", to the extent and quality set out in these Terms and the SLA. The Provider does not warrant that the Service will be entirely error-free or uninterrupted, nor that an invoice will be accepted by the recipient, a Peppol Access Point or the IS EFA system.

15.2 The Provider is liable for actual damage caused by a breach of its obligations. The Provider is not liable for lost profit, indirect or consequential damage, penalties, fines or measures imposed on the Customer (in particular in connection with electronic invoicing, VAT or data reporting), for damage from incorrect or incomplete data entered or transferred by the Customer, nor for outages or conduct of third parties (the Peppol network, Access Point, IS EFA, connectors, ERP systems).

15.3 The Provider's total aggregate liability for damage is limited to the amount actually paid by the Customer for the Service for the 12 months preceding the occurrence of the damage. If the Service was provided free of charge during the relevant period (trial), the total aggregate liability is limited to EUR 100. This limitation does not apply to damage caused intentionally or by gross negligence, unless the law provides otherwise.

15.4 Neither party is liable for a breach of obligations caused by circumstances excluding liability (force majeure), including outages of third-party infrastructure or services.

16. Term and termination of the agreement

16.1 The agreement may be terminated by mutual agreement, notice or withdrawal in accordance with these Terms and applicable law.

16.2 Either party may terminate an agreement for an indefinite period without giving a reason, with a notice period of 1 month, unless agreed otherwise. The Customer may cancel their account at the end of the billing period; any Subscription already paid is non-refundable unless agreed otherwise.

16.3 The Provider is entitled to withdraw from the agreement in the event of a serious breach of the Customer's obligations (in particular a breach of Art. 10 or late payment despite notice).

16.4 Upon termination, the right to use the Service ceases. Art. 11.4 applies to the export and deletion of data.

17. Changes to the Terms and the Service

17.1 The Provider is entitled to amend these Terms, in particular due to changes in legislation, Peppol specifications, the requirements of the Financial Administration, development of the Service or operational reasons. It will give notice at least 15 days before the effective date (e.g. by email or within the Service interface).

17.2 If the Customer does not agree with a change, they may terminate the agreement as of the effective date of the change. By continuing to use the Service after the change takes effect, the Customer expresses agreement with the new wording.

18. Governing law and dispute resolution

18.1 The agreement and these Terms are governed by the law of the Slovak Republic, in particular the Commercial Code.

18.2 The parties will primarily seek to resolve disputes by agreement; otherwise the courts of the Slovak Republic have jurisdiction.

19. Final provisions

19.1 If any provision becomes invalid, the remaining provisions remain in force; the invalid provision is replaced by one closest to its purpose.

19.2 The Customer may not assign rights and obligations under the agreement without the Provider's prior written consent.

19.3 Service of communications is carried out electronically to the parties' contact emails, unless agreed otherwise.

19.4 These Terms take effect on 21 June 2026.

20. Contact

VisionEdge s. r. o., 29. augusta 1503/1A, 958 01 Partizánske, Slovak Republic Terms matters: info@visionedge.sk · Support: podpora@visionedge.sk · Web: https://visionedge.sk